Q. Are there any additional costs or fees after the purchase of a door?

Typically, no. Titan’s prices include the door, on-site inspection, screen, threshold, bug sweep, lockset (handle and lock), re-key, weather-stripping, delivery and installation. On occassion, the on-site inspection may result in additional charges. For example, a security screen door estimated to be standard size will actually need to be oversize and is subject to that charge.

Q. Why can the door designs change by size of door?

Most doors are a standard size that is 34” to 36” wide X 80” high, therefore, our designs are based on those dimensions. When a door is thinner or wider than usual, or taller like the 96” high oversized doors, the design has to be stretched or altered to make up for the different dimensions. In traditional doors, we may take away some bars in thinner doors or add them to wider doors to keep the integrity of the door and design. In laser doors, the design must be changed to fit the height or width and will look different than shown in our catalog due to the size variations.
We strive to keep the design as close as possible to the original pattern, but the look may change by door size.

Q. Do you offer glass as a screen replacement for the change of seasons?

Yes, we offer tempered safety glass as an optional upgrade.

Q. Can the threshold plate be powder coated the same color as the door to match?

No. Anodized aluminum was selected by design for increased durability. On a threshold plate, powder coat paint would wear off too quickly from foot traffic. Threshold plates are available in black, gold, or silver aluminum.

Q. Can any door be made as a double or patio/arcadia door?

Yes. Virtually any single door can be made into double doors by repeating the pattern on the second door or reversing it. Some double doors have panoramic views that make the design different on each door. Double doors have an astragal (center post) that is attached to one of the doors so that when both doors are opened, there is no obstruction. Patio/arcadia doors are hinged in the middle with a set of locks on each end so you will have easy access to clean the stationary glass.

Q. What are the results of static force tests on Titan doors?

Static force tests are performed with a specific set of parameters established in advance, such as size of door, distance of pull from a door, how quickly force was applied and others. Unless one knows the exact way a test was performed, a direct comparison to other tests is impossible. Titan had our doors, as well as others, tested by an independent testing lab to establish minimum requirements for our doors. Our main objective was to prove that the rust free 6063-T6 alloy that we use is engineered to make our frames at least as strong as the 16 gauge steel frames used by competitors.

Testing to the elastic limits using the same testing equipment at the same time, our 1 1/2” architectural grade Aluminum door frames tested to as much as 6 times stronger than those that use the standard 16 gauge steel 2” frame on security doors.

Q. What if there is a problem with a door?

Titan is a full-service company. We will resolve any problem with our door to your full satisfaction within the parameters of the warranty.

Q. What happens if I have an existing screen door or gate?

We will take down the door at no charge. Haul away of the door is the customers responsibility. It would be the customer’s responsibility to re-hang the removed door on another location on the house.

Q. What is the difference in weather-stripping?

There are many different kinds of weather-stripping and all weather-stripping wears out and needs to be replaced. Titan doors come with deluxe weather-stripping which seals very well, lasts the longest and can be replaced after many years of use.

Q. Why does it take up to 5-6 weeks for the door to be ready?

Titan does not stock doors because each door is custom manufactured to the customer’s specifications when an order is received. Seasonality could also extend the lead time.

Q. Do I need or want a door closer or wind chain?

Door closers are included on all doors if you choose to have one for convenience. A door closer will somewhat limit the swing of the door so that the door will not hit possible obstructions such as outside walls, lights or bushes. In addition, the door closer will help the door close smoothly and prevent slamming. While door closers are included with all doors, they cannot be installed in certain applications. Door closers are not made to fight strong winds and can be damaged if the door is caught by a strong wind, so wind chains are also included with every door. A wind chain is used to limit the swing of the door to avoid obstructions and will fight windy conditions better than a door closer. If needed, wind chains are also included in the price of the door.

Q. Will Titan make a custom door for a customer using their provided design?

Yes. We can make custom designs for our doors. We need to know what design the customer wants and our graphic artists will design the art and send it for approval before production begins. We can work from a comprehensive description, a photograph, a rough sketch or electronic messaging. Additional costs will be based on artist and programming charges.

Q. Does it matter which side the locks go on?

Yes. In general, the security door’s lock should go on the same side as the lock of the primary door. We will verify the location at time of measure, unless the customer specifically indicates the locks should not be back-to-back with the entry door locks. Any door with a landscape design or with figures on it is not reversible, thus making the location of the lock a critical piece of information. An order should always indicate which side the locks go on.

Q. How quickly will the customer be contacted by Titan customer service?

After receipt of the Purchase Order, Titan’s customer service personnel will generally make first contact with the customer within 24 hours, usually the same day we receive the PO. The entire order, process, and expected install date is then reviewed.

Q. Why is wood trim around the entry way important?

On a surface mount, the 4” or 6” lag bolts go through the wood trim into the house framing to assure security. If, for example, the house has stucco roll, we need to do an inside mount and sometimes a special subframe which is more difficult, but we still need at least 1” of wood surface to mount to.

Q. Can accessories or options like glass or screens be ordered later, after the original door has been installed?

Yes, but additional costs are incurred after the fact. For example, if glass were ordered after the initial installation, the customer would of course have to pay for the optional glass, but also we now have to process and ship an additional order and pay an installer to deliver and install the glass. So the customer would have to pay an approximate $50 for order processing, packing and shipping and $75 for the installer to deliver and install, on top of the $225/door cost for the glass. Every effort should be made to be sure you order everything you want on the initial order so you do not incur these additional charges later.

Q. What if I want both a metal security screen and an insect or sun/pet screen?

Remember that the metal security screen is designed to be permanent, so it is not easily removed. If you still want two screens, there is an additional charge for the optional metal security screen which when ordered replaces the basic screen included in our price.

Q. What is not covered during installation?

We do not paint when wood is needed or when stucco has to be shaved away. That is a customer responsibility.

Q. Why do you offer three types of screens?

The coated polyester screens are inset mounted into the door and can be removed for cleaning or replacing with glass. Screens are not a security issue; the mount, the one-way bolts, the door frame, and the double cylinder dead bolt provide the security in a standard door. If a single cylinder deadbolt is used, a metal screen is necessary for maximum security purposes.

There are benefits to each type of screen:

Metal screening – Provides the most security and privacy, but will block more air flow and may get scratches, dings and dents in time. Metal screens are designed to be permanent.

Sun/Pet screening - Similar to trampoline material, this screen is made with coated polyester. The holes are the smallest of any screening, thus helping to keep out bugs better and reduce sun damage. This screen blocks out 80% of the sun’s damaging rays helping protect furniture and carpet. We recommend this screening for maintenance and durability using double deadbolt locks.

Insect/Window screening - We use a premium grade of insect screening that is more desirable to some individuals because it lets in more air than either metal or sun/pet screening. It also allows a person to see better through the screening. Again, for security, double deadbolt locks are recommended.

Q. Should I use a Double Deadbolt or Single Deadbolt with Titan doors?

You will get a wide range of opinions on this issue, but you need to make the choice that you feel is best for your application. A double deadbolt is activated by a key only on both sides of the door. Without a key, the lock cannot be unlocked. A single deadbolt is unlocked by a key on the outside, but has a thumb turn on the inside of the door. Many fire departments feel that double deadbolts are unsafe to use because a key is not always available for a rapid exit and someone could get trapped in case of a fire. For this reason, there may even be a law in your community requiring single deadbolts. You should check to see if there is such a requirement in your area. On the other hand, for a security door, a double deadbolt is most desirable because an intruder could cut through a vinyl screen and unlock a single deadbolt to gain access to the home, but without a key, they cannot unlock a double deadbolt. If a single deadbolt is used and you desire a more secure door, we recommend using a perforated metal screen that would be difficult for an intruder to penetrate.

Q. How do we know which direction the art will be on a door?

The art orientation that is shown on our brochures and on our web site is exactly the orientation that the door will be shipped in. The swing of the door does not effect the art orientation. If you want a door design modified or reversed, you must advise us when the order is placed.

Q. Are deadbolts and handles available on gates?

Yes. Single cylinder deadbolts and straight handles are available as an option on gates.

Q. Do your gates conform to codes for Pool Gates?

Generally yes, however virtually every city state and individual community has different codes for pool gates. We cannot stay current on all of the codes across the U.S.A and the constant changes in them. It is your responsibility to make sure the gates your orders conforms to code requirements in your location.

Q. Are pet doors available?

Yes, pet doors are an available option. Sizes available and prices are shown on our price list. When a pet door is ordered, we must insert a cross bar into the door to mount the pet door against. Solid metal panels are then inserted to the left and right of the pet door to complete the lower portion of the door. The metal plates are painted the same color as the door frame.

Depending on the size of the pet door, the design or art on the door is reduced by the height of the pet door. In laser designs, a pet door could somewhat distort the design pattern and must be considered seriously as the beauty of the door will be altered.

Further, our frame size is a minimum of 5” at the bottom and depending on your application and the distance from the bottom of the door to the ground, the distance can be as much as 9”. If you have a small pet with short legs, you need to consider clearance to the ground. Titan cannot guarantee that the pet door will properly line up with an existing pet door.

Your Titan product is constructed from the highest quality materials to provide you with years of trouble-free service and pleasure. As with all fine quality products, proper care and maintenance will help your door or gate last longer and retain its beauty and functionality.

Cleaning and lubrication

Your door, gate or metal screen product has been painted with the most durable powder coat finish available at this time.* These poly-based coatings are very durable and offer superior resistance to wear and tear over many liquid paints. Powder coat paints can be effectively cleaned with a mild soap and water solution. Your polyester screens can also be cleaned with a mild soap and water solution and must be rinsed well. Screens can be hosed off and allowed to dry. Harsh detergents should never be used to clean any part of the door, screen, or hardware.

Your locks can be lubricated with graphite periodically to help retard wear and tear and keep the lock operating properly. Composite woods used in specialty gates have been dyed to simulate a natural wood color.